Customer Service

Clubs WA Industry Training

Customer Service

A valuable short course for anyone wanting to improve their customer service skills

Customer Service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and taking that extra step to help.

Through this online short-course you will learn about:

  • key customer service principles
  • providing excellent customer service
  • managing customer satisfaction
  • managing customer complaints and feedback
  • effective communication
  • telephone skills

Clubs WA