Frequently Asked Questions
Which training should I do?
When will my certificate be issued?
- Your certificate will be emailed to you within one (1) business day of all assessments being marked as competent.
How do I get my Approved Manager Card?
- The Approved Manager card is obtained by applying through Racing, Gaming & Liquor at www.portal.rgl.wa.gov.au.
- Information on the Approved Manager process, can be found here.
What is a Statement of Attainment?
- Statements of Attainment are issued by an RTO to certify the completion of one or more units or modules from a VET qualification, or the completion of an accredited short course.
- A Statement of Attainment will include the following:
- The words Statement of Attainment
- Unit of Competency details
- The Nationally Recognised Training (NRT) logo

Why do you need to verify my identity and that I completed the training?
- As a Registered Training Organisation (RTO ), we are required to confirm the identity of individuals who complete Nationally Recognised Training through us.
- Where you complete your training online, we are also required to verify that you were the person who did the training.
- As per our Privacy Policy, this information will not be used for any other purpose.
My login has expired, what shall I do?
- If you registered prior to 18th November 2019, your login details will no longer work.
- If you require a copy of a certificate, please contact us on 08 9417 7149 or at [email protected]
- If you would like to commence further training, please re-register your details.
- If you registered from 2020, reset your password using ‘Forgot your password?’ at the login screen.
Where are my login details?
- Once you have successfully registered for your course, an email with the Subject ‘Training Login Details’ is emailed immediately.
- This email contains your username and password.
- A new password will need to be created when first logging in.
- If you are unable to locate the email, it may have gone to your junk/spam/trash folder.
Where is my invoice?
- Once you have successfully registered for your course, an email with the Subject ‘Course Enrolment’ is emailed immediately.
- Your invoice is attached to this email.
- If you are unable to locate the email, it may have gone to your junk/spam/trash folder.
I need help!
- Please don’t hesitate to ring us on 08 9417 7149 Monday to Friday between 8.30am and 4.30pm (excluding Public Holidays) or email [email protected]
I need a copy of my certificate.
- For a copy of your certificate, ring us on 08 9417 7149 Monday to Friday between 8.30am and 4.30pm (excluding Public Holidays) or email [email protected]
- There is no cost to have a replacement certificate emailed.
Overseas Students
If you are an Overseas Student as defined in Section 5 of the ESOS Act 2000, you are NOT eligible to enrol into a Nationally Recognised Training course with Clubs WA (Trading as Hospitality Alliance Training) as we are not CRICOS/ELICOS registered. For further information please contact CRICOS.