FAQs

FAQs

Frequently Asked Questions

When will my certificate be issued?

  • Your certificate will be emailed to you within one (1) business day of all assessments being marked as competent.

How do I get my Approved Manager Card?

  • The Approved Manager card is obtained by applying through Racing, Gaming & Liquor at www.portal.rgl.wa.gov.au.
  • Information on the Approved Manager process, can be found here.

What is a Statement of Attainment?

  • Statements of Attainment are issued by an RTO to certify the completion of one or more units or modules from a VET qualification, or the completion of an accredited short course.
  • A Statement of Attainment will include the following:
    • The words Statement of Attainment
    • Unit of Competency details
    • The Nationally Recognised Training (NRT) logo

 

Why do you need to verify my identity and that I completed the training?

  • As a Registered Training Organisation (RTO ), we are required to confirm the identity of individuals who complete Nationally Recognised Training through us.
  • Where you complete your training online, we are also required to verify that you were the person who did the training.
  • As per our Privacy Policy, this information will not be used for any other purpose.

My login has expired, what shall I do?

  • If you registered prior to 18th November 2019, your login details will no longer work.
    • If you require a copy of a certificate, please contact us on 08 9417 7149 or at [email protected]
    • If you would like to commence further training, please re-register your details.
  • If you registered from 2020, reset your password using ‘Forgot your password?’ at the login screen.

Where are my login details?

  • Once you have successfully registered for your course, an email with the Subject ‘Training Login Details’ is emailed immediately.
    • This email contains your username and password.
    • A new password will need to be created when first logging in.
  • If you are unable to locate the email, it may have gone to your junk/spam/trash folder.

Where is my invoice?

  • Once you have successfully registered for your course, an email with the Subject ‘Course Enrolment’ is emailed immediately.
    • Your invoice is attached to this email.
  • If you are unable to locate the email, it may have gone to your junk/spam/trash folder.

I need help!

  • Please don’t hesitate to ring us on 08 9417 7149 Monday to Friday between 8.30am and 4.30pm (excluding Public Holidays) or email [email protected]

I need a copy of my certificate.

  • For a copy of your certificate, ring us on 08 9417 7149 Monday to Friday between 8.30am and 4.30pm (excluding Public Holidays) or email [email protected]
    • There is no cost to have a replacement certificate emailed.

Overseas Students

If you are an Overseas Student as defined in Section 5 of the ESOS Act 2000, you are NOT eligible to enrol into a Nationally Recognised Training course with Clubs WA (Trading as Hospitality Alliance Training) as we are not CRICOS/ELICOS registered. For further information please contact CRICOS.